Delivery time

Deliveries will take approximately 7-9 working days in Europe. Equilicua shall deliver orders to the courier service within a maximum period of 5 days after payment confirmation by the Customer.


Payment Methods

We accept the following payment methods:

  1. PAYPAL
  2. Credit card.


Shipping costs

Shipping to Spain: 5,00 euros

Shipping to Europe: 8,50 euros

Free delivery for orders above 50,00 euros

Taxes

The prices always include Value Added Tax (VAT), but no other taxes, fees, duties or surcharges.

Returns

If you are not happy with your purchase, you can return it within 14 calendar days from the date you receive the product(s). In this event, please provide us with written notification sent to info@equilicua.com stating the details necessary to locate the purchase. Upon receiving your email, we will send you an email confirming receipt.

To comply with the period for returns, the notification concerning the return of the purchase must be sent before the corresponding deadline expires.

If the return is due to causes attributable to Equilicua (defective product or not matching the description of the product purchased), we shall be responsible for picking up the products and/or changing them for the correct products, and shall bear the costs associated with this return and/or change.

If the return is due to causes not attributable to Equilicua, such as changes of model or size, which are due to a change of mind or mistake by the customer when making the purchase, then the customer shall be responsible for directly returning the product(s) to us in perfect condition, with no undue delay and must not, under any circumstances, exceed the period of 14 calendar days after receipt of the products. In this event, Equilicua shall refund the customer for all the payments received, except shipping costs. The customer must also bear the direct cost of returning the products.

Equilicua will not be responsible of deterioration or damage for use. Bioplastic products must always be completely dry before being folded and kept in the bag.

Equilicua shall proceed to make the refund within 14 calendar days from the date the customer notifies us of the decision to return the purchase, and shall use the same payment method used by the customer for the original transaction. Equilicua reserves the right to withhold the refund until the products have been received.

Prices

The products shall be sold for the price given, with the effective price being that indicated when the customer confirms the order.


Validity

Equilicua reserves the right to change prices, articles, offers and conditions of sale without prior notice.

Copyright

All the illustrations, store name and store photos are protected by copyright law. Any improper use may be prosecuted.

Data protection

For placing and tracking orders or other customer services that may be implemented in the future, personal data must be registered and a password chosen in order to sign in to restricted zones requiring prior identification. This prevents repeating the registration during future visits to the store. When you register with our server or place an order, your personal and address details, and the transactions made and being processed, are entered in our database, and shall solely be used for processing the order and its subsequent tracking. If you have given your express consent, and unless this has been revoked, your data shall also be used to send information about offers and services you may be interested in. You may change your customer registration details at any time (change of domicile, telephone, etc.) or request a password reminder if you have forgotten it.

We also hereby inform you, pursuant to Organic Law 15/1999, of December 13, on Personal Data Protection, and other existing data protection legislation, that the personal data contained in this form shall be entered into a file owned by EQUILICUA MATERIAL S.L. for the purpose of channelling requests for information, suggestions, and customer complaints for the handling and resolution of these. The customer may exercise the rights of access, rectification, opposition and removal by writing to EQUILICUA MATERIALS S.L. calle Pío XII, 17-8º 330013 Oviedo (Spain) or to our email address: info@equilicua.com in compliance with the legally established terms, and information may be requested.